Covid-19 Updates
Please visit the San Juan County website www.sanjuanco.com/1668/2019-Novel-Coronavirus or the Visitors Bureau for the most up to date details. We currently are required to have 6 hours of vacancy between guests. For this reason we will have a strict 4 pm check-in and an no early check ins will be allowed unless your unit was vacant the day prior. This must be arranged with office staff.
What happens if your reservation is canceled due to covid-19 restrictions? If you chose to cancel on your own, normal cancellation policy applies and we cannot keep your spot for next year unless you fill it. We will contact you via email with the following choices as soon as we know:
We are happy to move your deposit to your reservation slot for next year or a gift certificate toward any future reservation. The majority of our guests are regulars who we enjoy seeing year after year. If you would like a full refund, instead of moving your deposit as a credit, we cannot rebook your reservation for next year. You will be refunded excluding the $25 processing fee.
Rest assured that we will be cleaning and disinfecting the cabins and common areas as guided by the CDC. We’ve always been fanatical about the cleanliness of our rooms and this hasn’t changed. From door knobs to counter tops, floors and doors, we’re cleaning and disinfecting as always with extra details and products required by the CDC. Our staff will wear protective masks and gloves at all times and we will have signage posted for guests to maintain social distancing when outside of their cabins. We will have an envelope posted on the office door with your cabin key and info and can accept payment over the phone or use your card on file for no contact payments. Please let us know if you have any questions regarding our protocol. We look forward to providing you the peaceful and relaxing escape that you are used to.
Take care. Shayne, Justin, Laura, Adam and the Beach Haven Team
